Box138 Terms & Conditions – Malaysia Betting Platform Terms of Use

In these box138 terms and conditions, the following words and expressions carry the meanings stated below unless the context requires otherwise:

• "Box138" or "We" refers to the box138 online betting platform, accessible at box138.my and all associated subdomains.
• "User" or "You" refers to any individual who accesses, registers, or uses the box138 platform, whether as a visitor or a registered member.
• "Account" refers to a user profile registered on the box138 platform with a unique username and password.
• "Account Balance" refers to the total funds in a user's account, including deposited funds, winnings, and eligible bonuses.
• "Bonus" refers to any value-added benefit granted by box138 to users, including welcome bonuses, cashback, and periodic promotions.
• "Rollover" or "Turnover" refers to the minimum wagering requirement that must be fulfilled before a withdrawal of bonus funds is permitted.
• "Bet" refers to any bet placed by a user on games or sporting events available on the box138 platform.
• "Platform" refers to the entire box138 system, including the website, mobile application, software, and all services provided.

To register and use the box138 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old at the time of registration and while using the platform.
• Is a valid Malaysian citizen or resident, or holds the relevant authorisation to use online betting services.
• Have full legal capacity to enter into a binding agreement with box138.
• Not be on the self-exclusion list on the box138 platform or any related betting limit program.
• Not acting on behalf of any third party or another individual while using the box138 platform.

Box138 reserves the right to request identity verification documents from users at any time to ensure compliance with these eligibility requirements. Documents that may be requested include a copy of a MyKad, a recent utility bill, or a Malaysian bank statement.

The box138 account registration process is free and straightforward. However, there are several important conditions that must be observed during and after registration:

• One Account Only: Each individual is permitted to hold only one active account on box138. Owning more than one account — whether under the same or a different name — is a serious violation.
• Accurate & Up-to-Date Information: All information provided during registration must be accurate, complete, and current. False information is grounds for account termination.
• Strong Password: You are responsible for choosing a strong password and keeping it confidential. Box138 recommends using a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Phone Number Verification: A valid Malaysian phone number is required during registration. An OTP will be sent to that number to verify your account.
• Email Verification: An active email address is required to receive account notifications, promotional information, and official communications from box138.

Box138 reserves the right to reject any registration application without providing a reason. Its decision in such matters is final and binding. Any attempt to circumvent the registration process or create fraudulent accounts will be reported to the relevant authorities.

Box138 offers a range of payment methods suited to Malaysian users to facilitate deposits and withdrawals:

• Accepted Deposit Methods: Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX, Maybank2u, and CIMB Clicks. All deposits are credited in under 1 minute upon payment confirmation.
• Minimum Deposit Amount: The minimum deposit at box138 is RM 20 per transaction. There is no maximum deposit limit, though deposits exceeding RM 5,000 may require additional verification.
• Minimum Withdrawal: The minimum amount for each withdrawal request is RM 50. Withdrawals are processed within 5 to 15 minutes for fully verified accounts.
• Identity Verification: box138 may request identity verification documents before processing a first withdrawal or any withdrawal exceeding a specified limit. This is standard KYC (Know Your Customer) compliance procedure.
• Recipient Name: The name on the bank account or e-wallet used for withdrawals must match the name registered on the box138 account. Withdrawals to third-party accounts are not permitted.

Funds in your box138 account do not earn interest and cannot be transferred to other users. In the event of account inactivity for more than 12 consecutive months, the account balance may be subject to a dormant account management fee of RM 5 per month.

Box138 offers a range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the following conditions:

• Welcome Bonus: Available to new members who register and make their first deposit at box138. This bonus is subject to the rollover requirements stated on the Welcome Bonus.
• Rollover Requirement: Every bonus awarded carries a rollover requirement that must be met before any withdrawal is permitted. Rollover is calculated based on the total amount of valid bets placed — cancelled bets, bets with excessively low odds, or bets placed on the same match from opposing sides do not count.
• Bonus Validity Period: Each bonus has a stated validity period. Any unused bonus or incomplete rollover within that period will expire automatically with no compensation.
• One Bonus at a Time: Generally, only one active bonus is allowed at any given time unless stated otherwise in the relevant promotion's terms.
• Right to Decline Bonus: Box138 reserves the right to decline, void, or modify any bonus offer where there is evidence of misuse, fraud, or a breach of terms.

Users found to have exploited bonuses through arbitrage betting, multiple accounts, or any strategy intended to manipulate the bonus system will forfeit all related bonuses and winnings, and may face account termination.

All bets placed on the box138 platform are subject to the following general rules as well as the specific rules applicable to each game category:

• Bets Are Final: Once a bet is confirmed by the box138 system, it cannot be changed or cancelled except under exceptional circumstances as specified in the game rules.
• Official Results: All Sports Betting results are based on official outcomes announced by the relevant governing bodies, including the Malaysia Super League, EPL, Badminton World Federation (BWF), and International Cricket Council (ICC).
• System Errors: Should a technical or system error occur during bet processing, box138 reserves the right to void the affected bet and refund the funds to the user.
• Betting Limits: box138 reserves the right to set minimum and maximum bet limits for any match, market, or game. These limits may vary by category and the user's VIP level.
• Market Suspension: Box138 reserves the right to suspend or close any betting market at any time for operational, legal, or match integrity reasons.

The following activities are strictly prohibited on the box138 platform and may result in immediate account termination and legal action:

• Multiple Account Ownership: Opening or using more than one box138 account under the same or a different name.
• False Information: Providing false, inaccurate, or misleading personal information during registration or the verification process.
• Money Laundering: Using the box138 platform for any money laundering or illicit financing activities.
• Bonus Exploitation: Using betting strategies specifically designed to manipulate the box138 bonus system, including hedging bets with bonus funds.
• System Disruption: Any attempt to hack, disrupt, or exploit vulnerabilities in box138's technical systems.
• Collusion: Colluding with other users to manipulate game outcomes or exploit the box138 system.
• Use of Automation: Using bots, automated scripts, or third-party software to place bets or interact with the box138 platform.

Box138 employs a sophisticated fraud detection system that monitors all account activity. Any suspicious activity will be investigated and appropriate action taken, including temporary account suspension while the investigation is ongoing.

A box138 account may be terminated under the following circumstances:

• Termination by User: You may request the closure of your box138 account at any time by contacting our support team. All eligible balances will be returned upon completion of the verification process.
• Termination by box138: Box138 reserves the right to suspend or terminate any user account that violates any part of these terms, without prior notice in cases of serious breach.
• Self-Exclusion: Users who apply for a self-limit through the programme Responsible Gaming box138 will be restricted or blocked from accessing the platform for the selected duration.

In the event of account termination due to a breach of terms, box138 reserves the right to forfeit all bonuses and winnings associated with fraudulent activity. The original deposit balance may be returned upon completion of the investigation, subject to box138's final decision.

Box138 is not liable for any loss or damage arising from the following situations:

• Service disruptions due to scheduled or unplanned system maintenance.
• Technical failure on the part of the user's internet service provider or telecommunications provider.
• Betting losses arising from the outcome of legitimate matches.
• Unauthorised access to a user's account resulting from the user's negligence in safeguarding their login credentials.
• Any action by a third party, including hackers, fraudsters, or individuals impersonating box138 representatives.

Box138 genuinely cares about the wellbeing of our users. We recognise that betting can become a problem for some individuals and are committed to providing a safe and responsible environment.

• Daily/Weekly/Monthly Deposit Limit: Users can set personal deposit limits through their account settings to manage their betting spend.
• Session Time Limits: Users can set a daily session time limit to ensure that betting does not interfere with their daily lives.
• Temporary Self-Limit: Users may apply for a temporary account suspension of 1 day, 7 days, 30 days, or 90 days through the box138 self-limit programme.
• Permanent Self-Exclusion: Users who feel that betting has become a serious problem may apply for permanent account closure. This request cannot be reversed once processed.

For more information on responsible gaming and available support resources, please visit the Responsible Gaming us.

The collection, use, and protection of box138 users' personal data is governed by Privacy Policy our separate policy. That Privacy Policy is considered part of these terms and conditions and carries the same legal effect.

By using the box138 platform, you agree that box138 may collect and process your personal data — including your name, address, phone number, email address, and financial transaction information — for the purposes of service delivery, legal compliance, and marketing communications (with your consent).

Box138 reserves the right to amend, add to, or remove any provision of these terms and conditions at any time. We will endeavour to provide users with reasonable notice of any material changes via:

• In-platform notification on box138 upon your next login.
• Email to the address registered in your account.
• Update the "Last Updated" date at the top of this page.

Continued use of the box138 platform after any amended terms take effect constitutes acceptance of those changes. If you do not agree with any changes, you should stop using the platform and may request account closure.

In the event of any conflict between a version of these terms in another language and this Malay version, the Malay version shall prevail as the definitive reference.